Maintenance Escalation Categories

If you reside in a home managed by Bo Evans Realty and have a maintenance issue, please complete the maintenance request form in the portal. Requests will be handled in the order that they are submitted and according to the severity of the issue.

Please take note: The maintenance workers are independent contractors. Bo Evans Realty does not control their schedules.  We may not be present while a maintenance issue is being resolved and all scheduling of repairs is at the contractor’s discretion.

Category I: Emergency Maintenance

Emergency defined: Anything relating to the property under the lease that is threatening to life, health or the property.

The following circumstances ARE emergencies:

• Fire (please call 911)
• Flood
• Sewage back-ups
• Gas odors (please call gas company)
• Broken water pipes
• Tree falling on house

The following circumstances ARE NOT emergencies:

• Refrigerator not working
• Being locked out of house
• Power or gas off
• Oven not working
• Water heater not working
• Air conditioner not working

These issues may be inconvenient, uncomfortable and aggravating, but they are not emergencies. Bo Evans Realty is not liable for loss of food caused by appliance break down or for damaged belongings due to water leaks. Adequate renter’s insurance is necessary to cover unforeseen personal losses.

For after hours or weekend EMERGENCIES : Call or text 334-657-4374 and leave a message with your name, contact number, address and the nature of the emergency. A representative will return your call as soon as possible.

Category II: Urgent Maintenance

• Broken windows
• Plumbing repairs (not clogged toilets)
• Loose railings
• Wobbly decks
• Electrical problems
• HVAC repairs

Note: During peak seasonal months, target response times for heating and air may be subject to delays due to contractor overload.

Category III: Normal Maintenance

• Appliance repair
• Garage repairs
• Leaky faucets

Category IV: Non-Essential Maintenance

• Fence repair
• Gutter cleaning
• Rotted fascia board or eaves

Category V: Not a Habitability Issue

• Screens
• Broken lattice
• Broken window shade
• Broken tree limb
• Missing door stopper
• Missing/broken door knob
• All light bulbs including stove, chandelier and refrigerator
• Fireplace gas keys

Most of the above “Not a Habitability Issue”  items are covered by the tenant through the Minor Repairs Addendum. Be sure to point out items of concern at the next property visit or bring them up at lease renewal time. These items may or may not be approved for repair by the owner. Feel free to ask for details if unsure of what is covered.

Tenant Damages

Damages caused by abuse or misuse will be charged back to the tenant. We will rely on the servicing contractor to tell us what caused the problem. If plumbing gets clogged due to items dropped in the toilet (toys, brushes, diapers, napkins, personal items or feminine products), the cost of the plumber will be the tenant’s responsibility. This is not considered equipment failure. Unless the contractor can prove it was not caused by the tenant (i.e. roots in system, pipe collapsed, septic tank backup), we assume it was caused by neglect, not by a defect of the property. Clogged plumbing is the tenant’s responsibility.